We use return data
ReturnTally reads return, order, payment, and fulfillment data to create clear return reports.
Privacy Policy
How ReturnTally handles data.
ReturnTally helps Shopify stores understand what happened to each return. This policy explains what data we use, why we use it, how we protect it, and how a store can ask us to delete it.
Reports stay focused
Reports focus on return status, money movement, new items sent, and rows that still need checking.
Deletion is available
A store can disconnect ReturnTally or ask us to delete its workspace data, subject to legal and security needs.
Who this policy covers
This policy applies to ReturnTally users, Shopify store owners, store team members, and people who contact us about the ReturnTally service.
In this policy, "store data" means data connected to a Shopify store or related return, payment, fulfillment, and reporting tools. "Personal data" means data that can identify a person.
Data we collect
ReturnTally is designed to use the data needed to explain what happened to returns. Depending on how a store connects and uses ReturnTally, we may process:
- Account details such as name, work email, role, login details, and settings.
- Store details such as store name, Shopify domain, plan, currency, and time zone.
- Return and order details such as order ID, return ID, dates, SKU, product title, price, quantity, tax, tags, and notes.
- Payment and status details such as refund status, payment status, new item sent, money for next order, and open return status.
- Usage details such as pages viewed, actions taken, device/browser type, error logs, and security logs.
- Support details such as messages, attachments, requests, and feedback sent to us.
In simple words
We use the store data needed to turn messy return information into clear status reports.
Customer personal details
ReturnTally reports are designed to focus on order and return status, not customer contact details. If a connected Shopify account or connected tool makes customer names, emails, phone numbers, or addresses available, ReturnTally does not include those details in standard reports.
We may process limited personal data when it is necessary to operate the product, keep the service secure, provide support, investigate an issue, or follow the law.
How we use data
We use data to provide and improve ReturnTally. This includes:
- Connecting to Shopify and approved connected services.
- Matching return, order, payment, and fulfillment signals.
- Creating dashboards, reports, exports, alerts, and summaries.
- Showing which returns ended as money returned, new item sent, money for next order, open, or needs checking.
- Maintaining account access, permissions, billing, support, and security.
- Finding bugs, improving reliability, and protecting against misuse.
Automation and matching
ReturnTally uses automated rules and matching logic to classify return outcomes. Store teams can review outputs and use them as operational reporting. If support or accuracy checks are needed, authorized ReturnTally personnel may access limited workspace data for that purpose.
How data is shared
We do not sell store data or personal data. We share data only when needed to operate ReturnTally or follow the law. This may include:
- Cloud hosting, storage, database, logging, and security providers.
- Email, notification, analytics, support, and billing providers.
- Shopify and other connected services authorized by the store.
- Professional advisers, regulators, courts, or authorities when required by law.
- A business transfer, merger, acquisition, or restructuring, if ReturnTally is involved in one.
Security
We use technical and organizational measures designed to protect data against unauthorized access, loss, misuse, or alteration. These measures may include encryption, access controls, logging, least-privilege access, monitoring, and secure development practices.
No online service can promise perfect security. Store teams should also protect their own accounts, devices, passwords, and Shopify permissions.
How long we keep data
We keep data for as long as needed to provide ReturnTally, maintain records, secure the service, resolve disputes, comply with law, and support billing or audit needs.
When data is no longer needed, we delete it, anonymize it, or keep it only in restricted backups until the backup cycle ends.
Data deletion
A store can request deletion of its ReturnTally workspace data by emailing hello@returntally.com. The request should include the store name, Shopify domain, and the email address of an authorized store admin.
We will verify the request before deleting data. Once verified, we delete or anonymize the requested workspace data within a reasonable period, unless we need to keep some data for legal, tax, billing, security, fraud-prevention, or dispute reasons.
In simple words
If a store wants its ReturnTally data removed, it can ask us. We verify the admin request, then delete the data we are not legally required to keep.
Your rights
Depending on the law that applies, users and store customers may have rights to access, correct, update, delete, or receive information about personal data. They may also have the right to withdraw consent, object to certain processing, or raise a privacy request.
To make a request, email hello@returntally.com.
Cookies and product analytics
ReturnTally may use cookies or similar technologies to keep users signed in, remember preferences, measure product usage, improve performance, and protect the service. We do not use this data to sell store data.
International processing
ReturnTally and its service providers may process data in countries other than where a store or user is located. When data is transferred, we use safeguards required by applicable law and work with providers that commit to protecting the data.
Children
ReturnTally is built for businesses and store teams. It is not intended for children, and we do not knowingly collect personal data from children through the service.
Changes to this policy
We may update this policy as ReturnTally changes or legal requirements change. If a change is important, we will take reasonable steps to notify users through the product, email, or this page.
Contact and privacy requests
For privacy questions, data deletion, correction, access, or other privacy requests, contact:
ReturnTally
Email:
hello@returntally.com